Guest Service Agents Needed At Wingate by Wyndham Regina Canada

Job Description

We are looking for highly organized candidates with excellent people skills for the position of Guest Service Agent. Guest Service Agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.

The best Guest Service Agents will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Job Details:

Responsibilities:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

Requirements:

• High school diploma or GED.
• 2+ years of customer service experience.
• Certificate or diploma in hospitality advantageous.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Security and Safety
– Criminal record check

Transportation/Travel Information
– Own transportation

Work Conditions and Physical Capabilities
– Fast-paced environment
– Work under pressure
– Attention to detail
– Standing for extended periods

Personal Suitability
– Effective interpersonal skills
– Flexibility
– Team player
– Excellent oral communication
– Excellent written communication
– Client focus
– Dependability
– Judgement
– Reliability
– Organized

How to apply

By email

[email protected]